How Business Owners Can Eliminate Costly Tech Problems Immediately

Imagine walking into work with your team, ready to tackle the day's tasks, when suddenly the Internet goes down, emails stop functioning, and productivity comes to a standstill. What would you do? When the Internet fails, many businesses find their operations halted, resulting in significant losses in productivity and sales. Consider the MGM data breach from this summer: electronic room keys stopped working, casinos were forced to shut down, and online restaurant reservations became unavailable. That downtime cost MGM millions.

However, downtime is just one way inadequate IT support can cripple your business. Add in constant annoyances like forgotten passwords, malware infections, or issues accessing shared files, and the resulting inefficiencies can feel overwhelming.

Too often, business owners find themselves spending substantial amounts on IT support that struggles to resolve even basic problems. These so-called "IT experts," who promise top-notch service at low prices, frequently spend more time waiting for you to report issues than actively addressing them.

You don't have to endure tech frustrations and reactive IT support that only responds after problems arise. It's time to demand better and eliminate tech issues before they occur.

To assist you, we've created a checklist of essential standards that anyone managing your network should meet. Evaluate how your current provider measures up:

• Do they answer their phone live and respond to emergencies within a specified timeframe? In a crisis, waiting on hold or leaving voicemails is not an option.
• Are they easily reachable and responsive for non-emergencies, providing responses within an hour? Everyday tech issues shouldn't leave your team in limbo.
• Do they proactively monitor, patch, and update your network's critical security settings? If you're uncertain whether this happens regularly, you're likely at risk.
• Do they provide proof that all your data is being backed up, including laptops and devices? A reliable IT provider ensures nothing slips through the cracks.
• Do they meet with you at least quarterly to review projects, performance, and improvements? Effective IT support doesn't just fix problems; it helps you plan for the future.
• Do their invoices clearly outline what you're paying for? No one appreciates surprises, especially regarding billing.
• Do they explain their actions in plain language, avoiding technical jargon, and take the time to answer your questions? You shouldn't need a translator to understand your IT provider.
• Do they proactively discuss cybersecurity, recommend solutions, and offer employee training? Cybersecurity is essential, and employee education is a crucial layer of defense.
• Have they provided you with complete network documentation, including admin passwords? If they're withholding critical information, it's a significant red flag.
• Do their technicians arrive on time, dress professionally, and leave you feeling confident after every interaction? Professionalism matters; if you feel uneasy every time you call, it may be time to find a new provider.

Bonus Points: Is Your IT Provider Going Above And Beyond?

• Do they conduct regular disaster recovery drills to ensure your backups are functional? A backup is ineffective if it fails when you need it most.
• Are they assisting you in planning for scalable growth with technology that evolves with your business? The right IT partner ensures your systems can grow alongside your company.
• Do they offer advanced cybersecurity tools, such as endpoint detection and AI-driven monitoring? Cyber threats are continuously evolving, and your protection should too.
• Do they track and optimize your network's performance to prevent bottlenecks and downtime? Efficiency is crucial in today's competitive environment.

Time To Raise The Bar

If your current IT provider doesn't meet these standards, you may be paying for inadequate service, which could jeopardize your business. From security risks to lost productivity, poor IT support is more than just an inconvenience; it's a liability.

Don't settle for anything less than a partner who prioritizes your business's success.

Schedule a free Consult today to see how we can eliminate your tech headaches and ensure your business runs smoothly. Click here to schedule now or call us at 833-863-2120 to get started.

Let's make tech problems a thing of the past.