7 Big Reasons Why Businesses Outsource Their Computer IT Support To DigeTekS:

You’ll Get a Professional Team, Not a “One-Man-Band”
Many IT businesses only have a few technicians on staff, which means you might be left waiting for hours or even DAYS to get your computer problems resolved because they're short-staffed or too busy trying to serve all their clients. Our team consists of over 20 employees with DECADES of IT experience and a multitude of certifications.

We Are Compliance Experts
Recognizing the formidable nature of compliance, we have dedicated ourselves to becoming compliance experts, immersing ourselves in the intricacies of regulated industries. With extensive experience spanning over 15 years, we have a proven track record of guiding multiple clients to success in passing state, federal, cyber insurance, and independent audits and upholding compliance standards. Our comprehensive expertise encompasses the entire compliance lifecycle, including policy and procedure creation, diligent tracking, seamless implementation, robust enforcement, and ongoing maintenance. We are well-versed in navigating various compliance frameworks, such as FSSCC, NIST, CMMC, and HIPAA, ensuring our clients' adherence to the specific requirements of each. Through our internal practices, meticulous documentation, and reporting methods, we provide a solid foundation for our clients to maintain compliance, even amidst changing regulatory requirements.

20-Minute Guarantee
We value your time and want your issue resolved as fast as you do so you can get back to doing what you do best. We guarantee you will receive a response within 20 minutes (OR LESS) when reporting an IT problem.

We Don’t Outsource Our Security Services
We believe security is of the utmost importance for our clients, which is why we have our own, internal Security Operations Center Team. Our Security Team holds numerous certifications and consistently stays educated on current industry trends and latest threats. We utilize award-winning security tools, strategies, and techniques to help prevent a breach, and have multiple redundancies in place for remediation should a security event occur.

24x7x365 Support Available
We know that everyone’s workday is not simply 8am-5pm, and after-hours emergency incidents happen. With around-the-clock support available, you can have peace of mind knowing your network is covered at all times and we are just a phone call away.

We Use Our Vendor Relationships to YOUR Advantage
We don’t resell hardware or software. This means that we can focus on finding the absolute best solution for your business, not reselling what serves us best. We work closely with our client’s vendors and maintain diverse certifications to ensure the optimal client experience, regardless of the hardware or software they choose.

Consider Us Part of YOUR Local Team
Our in-house helpdesk and scheduled on-site technicians provide true face-to-face interaction making our team part of your team. We understand you want to KNOW and TRUST who you’re working with, which is why we NEVER outsource our helpdesk services, and we hire LOCAL technicians who can be on-site as needed. We take care of your business like it's our own.